1. Information We Collect

We collect the following types of information:

Account Information: Name, email address, and password when you create an account.
Usage Data: Message metadata, bandwidth usage, latency metrics, and feature usage patterns.
Integration Data: GoHighLevel account information, WhatsApp session data, and contact information processed through the Service.
Payment Information: Billing details processed securely through Stripe. We do not store your full payment card information.

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service
Process transactions and manage your subscription
Send important service notifications
Monitor usage for analytics and performance optimization
Detect and prevent fraud or abuse

3. Data Sharing

We do not sell your personal information. We may share data with:

GoHighLevel: To facilitate the messaging integration you configured.
Stripe: To process payments securely.
Service Providers: Infrastructure providers necessary to operate the Service.
Legal Requirements: When required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (TLS), secure authentication tokens (JWT), and access controls. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your data for as long as your account is active. When you delete your account or a subaccount, associated data (messages tracking, contact mappings, and instance records) is permanently deleted.

6. Cookies

We use HTTP-only authentication cookies to maintain your session. These cookies are essential for the Service to function and cannot be disabled.

7. Your Rights

You have the right to:

Access and download your personal data
Correct inaccurate information
Delete your account and associated data
Object to processing of your data

8. Third-Party Services

The Service integrates with third-party platforms (GoHighLevel, WhatsApp, Google OAuth, Stripe). Your use of these services is governed by their respective privacy policies.

9. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the Service or by email.

11. Contact

For questions about this Privacy Policy or to exercise your rights, please contact us at support@fullzapp.com.